I am a social work professional with over fifteen years experience in community development, organisational development, social development and planning, project management and disaster management and recovery. I have experience in both urban and rural environments. My career has been shaped by my long-term drive to make a difference to the lives of people and community.

Over the past fifteen years I have worked in varying roles within the social sector including housing and homelessness, public space intoxication, diversionary measures, organisational and practice development, and community development with a significant proportion of my skill set utilised for crisis management post- traumatic events. I have subsequently developed a sound knowledge of psychosocial response following traumatic events, delivering disaster response and recovery coordination at the state level for the Queensland government. I have a strong interest in climate change adaptation and mitigation.

I have experience coordinated multi-agency regional responses to disasters and homelessness; undertaking policy review and leading management through policy redevelopment; quality assurance including ISO 9001 & HSQF; change management through action learning; grants and tendering including program logic or service methodology development; staff support and development; strategic and operational planning; risk management and service continuity planning; reporting and data analysis; collaboration engagement and developing evaluation strategies. I have tutored in Community Development at University level.

My core professional skills include: team leadership, project management and coordination, crisis and change management, systems development, organisational development, research, analysis and strategic development, community engagement, group facilitation and public speaking, authoring reports.



• Service and Practice Development - Action Learning Cycles for inclusive development of practice frameworks

• Governance Development - Action Learning with members of your board for inclusive development of governance frameworks

• Research and Policy Development - Sound research skills for systems advocacy and policy development

• Strategic, Business and Operational Planning - strategic thinking for organisational development and planning

• Professional Supervision - Bachelor of Social Work (Hons) developmental practice and disaster recovery methodology

• Facilitation - Group and workshop facilitation skills for service and practice development

• Grant Development and Writing

• Project Management

• Quality Assurance Frameworks - Assistance with standards accreditation or standards auditing through inclusive processes for staff and managment to ensure standards are met

• Facilitating systems development, collaboration and partnership development - able to work at systems levels

• Community Engagement

• Development and implementation of best practice models - designed to meet the specific needs of your target group, organisation and the wider service system through evidence based practice research

• Risk Management - development of risk management policy, procedures and frameworks

• Disaster Management - policy and precedure to ensure risk mitigation and appropriate service response with regards to natural disasters

• Delivery of training in Disaster Recovery - best practice methodology

• Community Recovery - Service and Practice Development including upskilling and or supporting staff in recovery


I work from a developmental practice framework and have a strong social justice and human rights based perspective.

I have strongly developed skills in action learning process and integrate this with systems thinking into developing a learning organisation culture.

My disaster recovery practice is holistic founded in community led recovery.


Quality Business Management System - Centacare Cairns 

I reviewed redeveloped the Integrated Quality Business Management System for Centacare Cairns ensuring it was aligned with ISO:9001 with an aim to seeking HSQF certification which was achieved in 2016. The work was undertaken from a developmental perspective and senior management and staff were engaged in the project through a collaborative approach. The system was designed to ensure alignment with legislation, best practice, service values and the culture of the organisation with an ultimate aim of improving all aspects of service quality. The accreditors noted the innovation and comprehensiveness of the system.

Dignity, Diversion, Home and Hope: A Review of Interventions for Volatile Substance Misuse in Regional North Queensland - Youth Empowered Towards Independence (YETI) Cairns - Researcher & Co-author 

This research examined current regional Volatile Substance Misuse (VSM) interventions and collated qualitative and statistical data to develop evidence-based locally responsive interventions to address VSM. The subsequent report documented a set of practice principles, which underpin Youth Empowered Towards Independence's (YETI) VSM response within the local context. The report was published by the Australian Government - Department of Prime Minister and Cabinet

Participatory Community Planning - Marlin Coast Neighbourhood Centre (MCNC) Redevelopment Strategy 

I facilitated community engagement and strategic planning activities for the Marlin Coast Neighbourhood Centre with an aim to achieving its long term strategic goals of remaining viable, accessible and responding to the growing needs in the Smithfield area. High level population growth was predicted for Smithfield and it was necessary to ensure the MCNC centre was able to respond to the changing and growing needs of the community. Community Planning workshops were facilitated and consultations were undertaken with multiple stakeholders in order to produce a "Social and Community Life" report which reviewed demographics, community needs, aspirations and community resources and aimed to facilitating local government planning in order to securing the necessary evidence to advocate for the redevelopment of the centre. The MCNC subsequently was able to secure a state commitment for redevelopment funding and local government planning for new land and under went a redevelopment and expansion ensuring long term viability, community responsiveness and increased functionality.



I am able to provide an International Consultancy Service from two locations:

  • Cairns, Far North Queensland, Australia or
  • Norwich, Norfolk, United Kingdom


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Our Privacy Policy is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information


Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.

Data subject - a natural person whose Personal Data is being Processed.
Child - a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject's rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, mainly information that is necessary for delivering you a service or to enhance your user experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your IP address. This information is used to improve your user experience. When you look at the contents of our website, your activities may be logged.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other services that you have requested; communicating with you in relation to those services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your user experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service.

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to administer and analyse our user base (behaviour and history) in order to improve the quality, variety, and availability of information offered/provided;
  • to conduct questionnaires concerning user satisfaction;

As long as you have not informed us otherwise, we consider offering you information that is similar or same to your browsing behaviour to be our legitimate interest.

With your consent we might Process your Personal Data for the following purposes:

  • to send you newsletters;
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your information gathered about you for as long as needed for obligations deriving from law, but not longer than 24 months.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • Atoms and Bits (Development and Maintenance, UK). Dreamhost (Hosting, USA),

Connected third parties:

  • Automattic (WordPress and Jetpack, USA). Google (Analytics, USA). GoDaddy (ManageWP, USA).

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks via the following platforms:

  • Automattic (Jetpack, USA). CloudFlare (DDo'S Attacks Mitigation, Data Breach Prevention, Rate Limiting, WAF, SSL; USA). Let's Encrypt (SSL Certificate, USA). UptimeRobot (Monitoring, USA).

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.


We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting.
  • Analytics cookies - these cookies are used to track the use and performance of our website and services.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Supervisory Authority: Information Commissioner's Office (ICO)

E-mail: https://ico.org.uk/global/contact-us/email/

Phone:  +44 1625 545 700

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made on the 21st of May 2018.

Contact me

Using the contact form to send me email at below

Keep in touch

You can use the following information to contact me.

Name: Lisa Rackstraw
Phone: Australia: + 61 (0) 407 061 709 U.K. +44 (0) 7437 802632