Quality Business Management System – Centacare Cairns
I reviewed redeveloped the Integrated Quality Business Management System for Centacare Cairns ensuring it was aligned with ISO:9001 with an aim to seeking HSQF certification which was achieved in 2016. The work was undertaken from a developmental perspective and senior management and staff were engaged in the project through a collaborative approach. The system was designed to ensure alignment with legislation, best practice, service values and the culture of the organisation with an ultimate aim of improving all aspects of service quality. The accreditors noted the innovation and comprehensiveness of the system.
Dignity, Diversion, Home and Hope: A Review of Interventions for Volatile Substance Misuse in Regional North Queensland – Youth Empowered Towards Independence (YETI) Cairns – Researcher & Co-author
This research examined current regional Volatile Substance Misuse (VSM) interventions and collated qualitative and statistical data to develop evidence-based locally responsive interventions to address VSM. The subsequent report documented a set of practice principles, which underpin Youth Empowered Towards Independence’s (YETI) VSM response within the local context. The report was published by the Australian Government – Department of Prime Minister and Cabinet
Participatory Community Planning – Marlin Coast Neighbourhood Centre (MCNC) Redevelopment Strategy
I facilitated community engagement and strategic planning activities for the Marlin Coast Neighbourhood Centre with an aim to achieving its long term strategic goals of remaining viable, accessible and responding to the growing needs in the Smithfield area. High level population growth was predicted for Smithfield and it was necessary to ensure the MCNC centre was able to respond to the changing and growing needs of the community. Community Planning workshops were facilitated and consultations were undertaken with multiple stakeholders in order to produce a “Social and Community Life” report which reviewed demographics, community needs, aspirations and community resources and aimed to facilitating local government planning in order to securing the necessary evidence to advocate for the redevelopment of the centre. The MCNC subsequently was able to secure a state commitment for redevelopment funding and local government planning for new land and under went a redevelopment and expansion ensuring long term viability, community responsiveness and increased functionality.